FAQ

OUR PRODUCTS HONOR THE SKIN
& ARE HARMONICALLY MADE

 

Where can I do suggestions?

If you are not completely satisfied with one of our products we would like to know this as soon as possible so we can respond appropriately. But also your ideas, comments and suggestions concerning your experience with DEAD CLEAN are more than welcome.  If you have a complaint or a suggestion please inform us using one of the options below. 

Do you have a complaint about your order or the delivery of your order and prefer to speak with us personally? Email hello@deadclean.com and we will reply within 2 business days.

What are the opening hours of customer service?

We can be reached by telephone and email at the business hours listed below:

Monday: 09:00 – 17:30
Tuesday: 09:00 – 17:30
Wednesday: 09:00 – 17:30
Thursday: 09:00 – 17:30
Friday: 09:00 – 17:30
Saturday and Sunday we are closed.

Do I have 14 days to change my mind?

If you are not completely satisfied with your purchase, we offer you a 14 day return service free of charge. However, all items must be returned to us in a saleable condition. They must be returned unused and in their original, undamaged packaging. 

Please contact us before you return your products. We will be glad to further assist you.

Can I return my products at all times?

We offer you a 14 day return service. The costs for returning DEAD CLEAN products are for own account.
When and if returning your products, please consider the following terms and conditions:

  • Cosmetic products may only be returned unopened and in their original packaging for hygienic reasons. Unfortunately we will not take back any opened tubes or bottles.
  • We are able to process your returns and exchanges only when the order is returned to us in saleable condition, in original packaging and in a sturdy return box, faulty products excluded. We reserve the right to refuse returns that show wear and tear or other damage inflicted by the customer.

General terms and conditions apply on all products supplied. You can view our terms and conditions here.

Tips: always ask for proof of postage at your post office when returning an order. Open your shipping package with great care to keep it in good condition if you need to make a return.

How long will it take to receive my refund?

As soon as your return order has been accepted we will refund your money within 14 days.

Can I follow my order?

We find it important that you know when to expect your order. Therefore we will confirm the following information by email:

Your order…
... has been processed.
... has left our office.

You will be notified…
... as soon as your order is confirmed.
... of the shipping confirmation (track & trace code included).

How is shipping organized?

We ship internationally. But currently not all over the world. Please check the overview below to check our shipping destinations, shipping times and shipping costs. Do you live in another country, and you wish to receive DEAD CLEAN? Please contact us!

Country Shipping costs Notes Delivery times
Austria € 15,00  - 2 - 4 days
Belgium € 15,00  - 1 - 2 days
Bulgaria € 15,00  - 4 - 5 days
Finland  € 15,00  - 4 - 5 days
France € 15,00  - 2 - 3 days
Germany € 15,00  - 2 days
Hungary € 15,00  - 3 - 5 days
Ireland € 15,00  - 3 - 4 days
Italy € 15,00  - 4 - 6 days
Luxembourg € 15,00  - 2 days
Poland € 15,00  - 3 - 5 days
Romania € 15,00  - 4 - 5 days
Slovakia € 15,00  - 3 - 5 days
Slovenia € 15,00  - 4 - 5 days
Spain € 15,00  - 3 - 5 days
Sweden € 15,00  - 2 - 4 days
The Netherlands € 6,50  Free shipping over €50,00 1 - 2 days
United Kingdom  € 15,00  - 2 - 3 days
Denmark € 15,00  - 2 - 3 days
Estonia € 15,00  - 5 days
Latvia € 15,00  - 4 - 5 days
Lithuania € 15,00  - 4 - 5 days
Czech Republic € 15,00  - 3 - 5 days

Forgot your password?

Did you forget your password? You will find the link “I forgot my password” on our login page. Click this link and follow the instructions. We will then send you an email with a special link that enables you to change your password. 
If you experience difficulties whilst changing your password, please contact us.

 

Who manufactures our products?

All our cosmetic products are designed and manufactured by Luxury Hotel Cosmetics based in Sassenheim.

Are our products natural?

We use natural sustainable and organic ingredients when possible. For everything nature cannot provide we use safe alternatives.

Do we test our products on animals?

We never test our products and ingredients on any animals. 

Do our products contain any animal derived ingredients?

It is our policy not to use any ingredients obtained or derived from dead animal material for use in any of our product lines. 

What should I do in case of a possible skin reaction?

All our cosmetics have been dermatologically tested by independent laboratories that are subject to strict ethical rules and regulations. Our products are always tested by enthusiastic volunteers. Unfortunately, an allergic reaction may always occur. We advise you to contact a dermatologist who will be able to determine the cause of your allergic reaction.

What ingredients contain the DEAD CLEAN products?

For an overview of all the ingredients per product, please select the specific product below.

FRESH SHAMPOO
COOL CONDITIONER
RELAXING SHOWER & BATH WASH
NATURALLY HYRATING HAND WASH

REJUVENATING HAND & BODY BALM

Do our products contain Parabens or other harmful ingredients?

None of our products contain Parabens or other harmful ingredients, such as glycols and diglycols (such as propylene glycol), PPG’s, urea, PABA and other synthetic sunscreens, phtalates, fumarayes, synthetic AHA’s/BHA’s, polyacrylamide, methacrylate, elastomer, poloxamer, styrene, vinyl, nylon, nitiles, nitrates, bromates, fluor.

Is it possible to order large quantities?

Yes, this is possible. We offer a large selection of gift solutions for business relations. For more information, please contact us.

Are DEAD CLEAN products suitable corporate gifts?

DEAD CLEAN is the ultimate choice when you are looking for a special corporate gift. If you are interested in our corporate gifting program, please contact us for more information.

I have a blog request.

We do appreciate it when bloggers wish to write about DEAD CLEAN products. Unfortunately we cannot supply everyone with free products. That is why we have introduced a few rules your blog should comply with. For example you will have to meet a specified amount of monthly visitors and we value high quality in your reviews. If you are interested please contact us. We will review your blog and decide whether it meets our requirements.

Is your question not listed?
Please contact us by using the contact form.

 

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The unique water of the dead sea contains 8.6 times more salt
than other seas, as well as 21 minerals. We captured the salt
of the dead sea with love and added these to our products.
The elements in the dead sea will benefit the human body.

dead clean & co ©2016. ALL RIGHTS RESERVED | TERMS & CONDITIONS | PRIVACY POLICY